Refund Policy

Refund Policy for BNB Tools - Digital Products

Thank you for choosing BNB Tools for your digital product needs. Your satisfaction is our priority, and we aim to provide a straightforward refund policy to ensure a positive shopping experience. Please review the following terms related to refunds:

1. Digital Products Refund Eligibility:

  • Due to the nature of digital products being non-tangible and instantly accessible, we generally do not offer refunds once a purchase is completed.
  • Refund requests will be considered on a case-by-case basis, and eligibility will be determined at the discretion of BNB Tools.

2. Circumstances for Refund Consideration:

  • In the event of a technical issue preventing access to the digital product(s) despite following provided instructions.
  • If you accidentally purchase the same digital product more than once.
  • If the digital product received is significantly different from the product description on our website.

3. Refund Request Procedure:

  • To request a refund, please contact our customer support team at support@bnbtools.com within 14 days of the purchase date.
  • Include your order number, a detailed description of the issue, and any relevant supporting information.
  • Refund requests will be processed within 3 business days after the approval of the request.

4. Download Limitations and Refunds:

  • If you encounter difficulties downloading your digital product(s) within the specified limitations, please contact our customer support team for assistance. Refunds may be considered in such cases.

5. Non-Refundable Circumstances:

  • Change of mind or dissatisfaction with the content of the digital product(s) does not qualify for a refund.
  • Failure to read product descriptions, limitations, or requirements provided on the product page does not make the product eligible for a refund.

6. Technical Support:

  • If you experience any issues with your digital product(s), our customer support team is available to assist you. Please contact us at support@bnbtools.com with your concerns.

7. Refund Denial:

  • Refund requests may be denied if it is determined that the issue can be resolved through technical support, additional instructions, or other means that ensure proper access to the digital product(s).

By making a purchase on BNB Tools, you acknowledge and agree to the terms outlined in this refund policy.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer support team.

Thank you for choosing BNB Tools.