In a world where convenience, privacy, and health concerns are increasingly important, contactless services have become a highly sought-after feature for Airbnb guests. By offering a seamless, no-contact experience, hosts can cater to guests who prioritize safety, flexibility, and independence during their stay. Here’s how you can implement contactless services in your Airbnb property to enhance guest satisfaction and stay competitive in today’s market.
1. Self-Check-In and Check-Out
One of the most important contactless services to offer is self-check-in and check-out. Many guests prefer the flexibility of arriving and departing without coordinating with the host, and self-check-in provides them with just that.
- Smart Locks and Keyless Entry: Install a smart lock or keyless entry system that allows guests to enter using a code. These systems are simple to set up and provide added security. You can generate a unique access code for each guest, ensuring their privacy and safety.
- Lockboxes: If smart locks aren’t an option, a lockbox with a secure code can be used to store keys. Make sure the lockbox is located in a safe, easy-to-find location, and clearly communicate how to use it.
- Detailed Check-In Instructions: Provide step-by-step instructions for self-check-in, along with photos or videos to make the process straightforward. Clear communication is key to a smooth, contactless check-in experience.
- Flexible Check-Out: Offer self-check-out options as well, so guests can leave without needing to meet anyone. You can simply ask them to lock up, leave the keys in the lockbox, and notify you via message.
2. Automated Messaging and Digital Communication
With contactless services, communication becomes more important than ever. To maintain a personal connection without face-to-face interactions, implement automated messaging and digital communication tools.
- Pre-Arrival Information: Send guests detailed pre-arrival instructions through Airbnb’s messaging system, including check-in procedures, Wi-Fi codes, and house rules. Use templates to streamline this process while still making each message feel personalized.
- Automated Welcome Messages: Upon check-in, send an automated message welcoming the guests, confirming that they’ve entered the property without issues, and offering help if needed.
- In-Stay Support: Offer support through messaging apps like Airbnb’s platform, WhatsApp, or SMS, allowing guests to reach you if they have questions during their stay. Be responsive to any inquiries to ensure a smooth, stress-free experience.
- Post-Checkout Message: Once guests have checked out, send a thank-you message and ask if they’d be willing to leave a review. This maintains a personal touch without the need for direct contact.
3. Contactless Payments
Airbnb already handles payments through its platform, but it’s worth emphasizing that contactless payments are a key part of offering a fully remote experience. Make sure your guests understand that:
- All Payments are Digital: Clearly state in your listing and communication that payments are handled through Airbnb’s secure platform, so guests don’t need to worry about exchanging cash or cards.
- Extra Services: If you offer additional services (like cleaning, laundry, or rental equipment) that aren’t included in the booking, make sure these can also be paid for digitally, either through Airbnb’s platform or other contactless payment methods like PayPal or Venmo.
4. Provide Digital Guides and Information
Instead of traditional paper welcome books or in-person tours, switch to digital guides that give your guests all the information they need for their stay in a convenient, contactless format.
- Digital Welcome Book: Create a digital guidebook using tools like Google Docs, PDF, or specialized apps like Hostfully or Touch Stay. Include information on how to use appliances, local recommendations, emergency contacts, and house rules.
- QR Codes: Place QR codes in key locations around your property. When scanned, these codes can direct guests to instructional videos (e.g., how to use the thermostat, TV, or coffee maker) or additional information about local attractions.
- Local Area Guides: Provide digital guides for local restaurants, grocery stores, parks, and attractions, complete with clickable links to Google Maps. This saves guests the hassle of asking for recommendations and helps them feel more independent.
5. Contactless Housekeeping and Maintenance
While many Airbnb guests enjoy regular housekeeping services during their stay, contactless cleaning and maintenance options can provide additional peace of mind.
- Scheduled Cleaning Without Contact: If your guests are staying for an extended period and require cleaning, arrange for cleaning services while they are out of the property. Communicate the time of cleaning ahead of time and ensure all interactions remain remote.
- Extra Towels and Linens: Instead of having staff deliver additional towels or linens in person, store extra supplies in a designated, easily accessible area within the property. Let guests know where to find these items if they need them.
- Contactless Maintenance: If an issue arises during a guest’s stay, arrange for any necessary maintenance while the guest is away, or provide them with clear instructions on how to resolve minor issues (like resetting a router or adjusting heating controls).
6. Offer Contactless Deliveries and Concierge Services
Guests increasingly prefer the convenience of having groceries, food, and other essentials delivered directly to their accommodation without having to interact with anyone. You can enhance your guest experience by facilitating contactless deliveries and services.
- Grocery Delivery Services: Partner with local grocery stores or apps like Instacart, Amazon Fresh, or Uber Eats to provide guests with contactless grocery delivery options. Provide them with recommendations for nearby stores that offer delivery.
- Food Delivery: Share a list of local restaurants and cafes that offer contactless food delivery. Guests will appreciate the convenience of having meals delivered straight to their door, especially after a long day of travel.
- Concierge Services: Offer virtual concierge services, such as recommending sightseeing tours, arranging transportation, or booking local experiences—all done remotely and via trusted platforms.
7. Maintain Cleanliness Standards with Transparency
In a post-pandemic world, guests expect high levels of cleanliness, especially in contactless environments. Reassure your guests by being transparent about your cleaning protocols.
- Enhanced Cleaning: Follow Airbnb’s Enhanced Cleaning Protocol to ensure your property is properly sanitized between guests. Mention your adherence to these standards in your listing and provide guests with details about the steps you take to keep the property clean.
- Sanitizing Stations: Offer guests access to sanitizing products like hand sanitizers and disinfecting wipes. Place these in key areas, such as the entryway, kitchen, and bathroom.
- Self-Cleaning Options: If your guests prefer to handle cleaning themselves during their stay, provide them with cleaning supplies and clear instructions on how to maintain the space.
8. Promote Contactless Features in Your Listing
Once you’ve implemented contactless services, make sure to promote them prominently in your Airbnb listing. Highlight features like:
- Self-check-in and check-out
- Contactless payment and communication
- Digital guidebooks and local recommendations
- Contactless deliveries and cleaning services
These features appeal to guests who value convenience, privacy, and safety, making your property stand out from competitors.
Conclusion
Offering contactless services on Airbnb is not only a response to the growing demand for privacy and safety, but also a way to provide a more convenient and flexible experience for your guests. By implementing self-check-in, automated communication, digital guides, and contactless cleaning, you’ll cater to modern travelers who appreciate the ability to enjoy their stay with minimal in-person interactions. As you integrate these services, be sure to promote them clearly in your listing to attract guests who prioritize comfort and independence.
